Our family are season pass holders and would like to make the following recommendations:
1. What happened to Meads Wall? Whakapapa has the best learning facilities, however, there is a big step to the Rock Garden and Waterfall chair. Meads Wall provided a better transition and would easy reduce the congestion of Happy Valley on good days.
2. They need four staff members on the chairlift all the time in Happy Valley for safety reasons. For gods sake, it's a learners slope. You didn't have a safety net on the demounting platform and one of my children slipped off the back falling 2 metres. She and others missed a day skiing because of this. We didn't report it to OSH because it's a 'not for profit' business. The chief executive took two days to call me about the incident and the board should have a serious look at his stewardship. You can compromise staff numbers on other things but not safety. The CE will put you out of business if he keeps this up. The frontline staff, who managed the situation, were first class, otherwise.
I'm not keen on this field; have skied there twice recently and compared to Turoa the snow was crap with heaps of congestion lower down not to mention non existent grooming, I much prefer Turoa with its wide open slopes which lend themselves to fast carving skiing. Then, of course, there's all those T-bars which take their toll on older arthritic joints after a while. On the plus side the scenery is stunning and the on-mountain accommodation is great if you can stay in a ski lodge.
I have skied here for 35 years. It is some of the best terrain on offer in NZ, and is one of the few areas in NZ to offer serious off piste skiing for good skiers. Much of the off piste skiing is just off the main lifts - no long traverses needed.
And it's not for profit. Every cent is re-invested into skiing.
But mountain management this year has been disappointing. After a big fall there is lack of action to get facilities open, sometimes more than a day after weather clears to complete avalanche control. At the start of the season, school holidays were over before all the upper T bars opened. On poor weather days (often the best snow) the mountain is closed rather than having staff on for those who want to ski.
The 2013 annual report discussed how profitability had improved against falling skier days and claimed "The management team has consistently delivered profitability growth over the past two seasons without compromising service ..." As a long term customer I don't feel this was achieved in 2014. Mountain management seems to have gone backward.
Skier days are down, which is affecting revenue and the development of the area. Part of this is due to poor seasons in the last couple of years, but part is within management control. Facilities have to be open in order to have skier days.
Annual reports are published on the mtruaphu website for those interested search ral-annual_reports
When the conditions are right, Whakapapa is the place to be. The view from the top is just amazing.
Need to keep an eye on the weather forecast though, particularly for strong wind.
The cafe, at Knoll Ridge, is great; bit pricey but great coffee and offers a variety of cooked lunches. Plenty of outdoor seating to soak up the sun, eat lunch and watch skier & snowboarders shred.
The weekend Flyer or Warriors programme for the kids are just awesome. Our children have been doing it for 3 years; they can ski and board with children of similar abilities, and make loads of friends.
To avoid crowds, off-piste is the way to go, though need to be an advanced skier or snowboarder.
All the staff are friendly and helpful.
Generally speaking, great ski resort and will recommended to all of our friends.
Great ski area when it's on!
Great runs for the kids.
Friendly staff.
Great access for fresh lines if ya have the legs for it; it's well worth the hike.
Remember your manners. Respect others on the hill and you'll have a mean day on the Maunga.
Love the place. Have skied a lot of different ski areas, both Northern and Southern Hemisphere, and Whakapapa I rate as one of the best, the place rocks.
I don't know where another reviewer got their ideas from because in 35 years skiing Whakapapa I have really enjoyed this field. The staff are friendly and great and go through thorough training in customer relations. I would rate them the best in NZ. The ski field is actually owned by a charitable company, all profits going back into the ski field. While you do need a good covering of snow to cover the volcanic rocks, on a good day there is no place I would rather be skiing in New Zealand.
One of the best ski fields I have ever been to! Customer Relations were so helpful! Really looked after me and my kids. F&B staff were so friendly, and the prices were very reasonable. The Lifties were so good with the kids, they loved it! The excitement on their faces... We had such a good day. Thank you Mount Ruapehu and keep up the great work!
This is a truly magical place on a sunny winter or spring day. There is nothing quite like skiing on an active volcano. I love Whakapapa and have never got sick of it in 30 years of skiing.
One of the worst ski resorts in the world.
Monday appears to be the closing day.
The only way to enjoy the mountain is on a sunny day with no wind, no people and 3 mt of soft snow. Even the beginner area is covered in rocks!
There is a complete lack of any sort of organisation.
The owners usually smoked in front of the kids on the slopes.
The staff are mostly recruited from backpacker hostels!