Visitor reviews for Whakapapa Ski Resort

Whakapapa Ratings

Overall: 3.3. Based on 39 votes and 54 reviews. Vote

Snowsure: 3.1

(1) Occasionally gets enough snow for skiing, (2) is often closed due to a lack of snow, (3) occasionally suffers from a lack of snow, (4) rarely suffers from a lack of snow, (5) Whakapapa is snowsure even in the poorest seasons.

Variety of pistes: 3.9

(1) The ski runs are featureless and unvaried, (3) the ski runs are varied but not extensive enough for a week, (5) Whakapapa has diverse and interesting pistes including forests and high alpine terrain.

Off-piste: 4.1

(1) No off-piste worth mentioning, (2) off piste is out-of-bounds, (3) some varied offpiste that stays fresh for one or two days, (5) a vast array of off-piste routes that can stay untracked for several days.

Scenery: 4.2

(1) An ugly resort in a bland setting, (3) average mountain views and resort, (5) a spectacular setting and a beautiful / historic resort town.

Access: 3.4

(1) At least one overnight stop, (2) requires a whole day, (3) requires more than half a day – you may have time for a few turns (4) arrive by lunchtime and ski all afternoon, (5) there is a main airport within an hour of Whakapapa.

Public Transport: 3.1

(1) There are no buses or taxis to Whakapapa, (3) there are slow or infrequent buses / trains available, (5) getting to the resort is easy with frequent bus / train connections.

Accommodation: 3.5

(1) No places to stay in/near Whakapapa, (3) a few places to stay in the resort, (5) a wide variety of accommodation suitable to suit all budgets.

Cheap Rooms: 3.4

(1) No budget accommodation available, (3) just one or two hostels so book ahead, (5) several cheap hostels and pensions available.

Luxury Hotels: 3.5

(1) No luxury accommodation available, (3) just one or two luxury hotels so book ahead, (5) several up-market hotels in Whakapapa.

Ski in/Ski out: 3.2

(1) The ski area is located far from any accommodation, (3) a free ski bus takes you to the ski area in a short trip, (5) Ski-in ski-out accommodation is available.

Childcare: 2.7

(1) There are no child care facilities at Whakapapa, (5) the resort has excellent child-care facilities including at least one reasonably priced creche.

Snowmaking: 3.4

(1) Whakapapa relies entirely on natural snow, (3) there are just a few snow cannons, (5) there are snowmaking facilities on all pistes.

Snow Grooming: 3.6

(1) There are no snow groomers at Whakapapa, (3) occasionally some pistes are left ungroomed and in a poor state, (5) all the runs at Whakapapa are groomed daily.

Shelter: 2.1

(1) there is nowhere to ski when it is windy or visibility is bad and lifts often shut, (3) there are some trees for poor visibility but main lifts sometimes close, (5) Whakapapa is mostly in forest where you can ski in flat-light and windy days, lifts rarely close.

Nearby options: 2.7

(1) If snow conditions are poor at Whakapapa, it will be poor everywhere nearby, (3) there are good alternatives within an hours drive, (5) other locations on the same lift pass provide a rich variety of snowsure ski conditions.

Regional rating: 3.6

(1) Whakapapa usually has poor snow conditions compared to other resorts in region, (3) has average conditions for the region, (5) usually has the best snow conditions in the region.

Lift Staff: 3.6

(1) The staff at Whakapapa are rude or unhelpful, (5) lift staff at Whakapapa are pleasant, cheerful and eager to help.

Crowds/Queues: 2.9

(1) the resort is always busy and there are usually long lift queues, (3) it is quiet apart from occasional weekends and school holidays, (5) it is uncrowded and lift queues are very rare.

Ski Schools: 4.2

(1) No ski schools available, (2) one or two ski schools but local language only, (3) a few ski schools but book early for multi-lingual instructors, (4) plenty of ski schools and multi-lingual instructors available, (5) excellent ski schools with friendly multi-lingual ski instructors.

Hire and Repairs: 3.9

(1) Nothing can be sourced, not even ski-wax or ptex. (3) there are some ski shops but rentals need to be booked in advance, (5) good quality ski equipment can be purchased or hired and overnight repairs are possible.

Beginners: 3.5

(1) Beginners can only watch others ski and snowboard, (3) a few gentle slopes but beginners will get bored in less than a week, (3) Vast areas of gentle terrain.

Intermediates: 4.0

(1) No intermediate terrain at Whakapapa, (3) intermediate skiers will get bored after a few days, (5) vast areas of cruising runs.

Advanced: 4.4

(1) Nothing for advanced skiers and snowboarders, (3) enough steep terrain for a few days with some good offpiste, (5) Enough steep terrain and offpiste areas to entertain advanced skiers for at least a week.

Snow Park: 2.8

(1) Not even a kicker at Whakapapa, (3) average sized park quite well looked after, (5) huge park area and expertly crafted pipes, jumps and boardercross trails.

Cross-country: 2.5

(1) There is nowhere to go for cross-country skiing around Whakapapa, (3) there are some cross country trails available, (5) the area features many spectacular and well maintained cross-country trails.

Luge/Toboggan: 2.6

(1) No designated luge or toboggan runs, (3) there are toboggan runs that open quite often, (5) Whakapapa has long and well maintained luge / toboggan facilities suitable for all ages.

Mountain Dining: 3.2

(1) Nowhere to buy food by the pistes, (3) some places to eat up on the mountain but they are often busy and expensive, (5) there is a variety of excellent mountain eateries right next to the slopes to suit all budgets.

Eating: 3.1

(1) Bring your own food, there isn't even a shop. (5) A wide variety of places to eat and drink in the resort, from fast food to fancy restaurants.

Apres-Ski: 2.6

(1) Nothing to do, not even a bar, (3) there are a few bars in the resort but nothing special, (5) clubs and bars stay open until very late and have a friendly atmosphere.

Other Sports: 1.8

(1) No sports facilities at all apart from ski lifts, (3) resort has just a small public swimming pool, (5) resort has all kinds of sports facilities, including a full-size swimming pool.

Entertainment: 2.7

(1) Besides the snow and walking there is nothing to do here, (3) the non-skier will find things to do for few days but may become bored after a week, (5) the resort area is a fascinating place to visit, regardless of winter sports.

Winter Walks: 3.4

(1) Very limited walking and no snowshoe trails, (3) a couple of designated scenic walking/snowshoe trails, (5) extensive and diverse winter walking trails for all abilities.

Ski Pass Value: 2.8

(1) A 1 week ski pass is overpriced compared to the number of lifts available, (3) the ski pass is averagely priced and covers a reasonable number of lifts, (5) ski passes are excellent value for money and cover a lot of lifts spanning a big area.

Value (National): 3.5

(1) Overall, Whakapapa is one of the most expensive ski resorts in the country and not worth the money, (3) overall represents average value for money, (5) overall offers the best value resort in the country.

Value (Global): 3.2

(1) Overall, Whakapapa is one of the most expensive ski resorts in the world, (3) overall it offers pretty average value for money compared to resorts from other countries, (5) internationally the resort offers excellent value for money.

Show all 35 ratings

September 14, 2015
Simon from Ski New Zealand New Zealand
Great day at Whakapapa Sunday 13th but once again often no staff to sort lift lines and when staff were there they stand there doing nothing as people get frustrated with line chaos. Never ever seen a senior staff member cruising around checking how things are running.
September 06, 2015
Brams from Ski New Zealand New Zealand
Where do all these negative people come from? Auckland? It is amazing how dependent humans have become on the services provided by others. Once upon a time, before whinging was invented, there were no staff or facilities and our great forefathers Roy Turner and the rest never complained about walking and hiking everywhere and skied whenever the conditions allowed. These days with all of the forecasting technology and lifts and t-bars you have no right to blame bad weather or facilities for ruining your trip! On the other hand is the staff and the services which cannot be easy when you're dealing with a disgruntled bunch of pussies who sound like they have no idea about the true meaning of being in such an amazing alpine locale! Go down south all you haters, if I hear anyone complaining or being negative on my Maunga from now on I will personally escort you off the mountain so keep your disgruntled opinions to yourself and the complaints process! Stop ruining it for the rest of us and stay home or go somewhere else next time. There's my negativity; take what you will from it but remember how lucky we are to even have a ski field at all. Kind regards, Jesse Bramley. [note from the editor: text is omitted where direct reference to another reviewer is made. Also, particularly threatening text is removed.]
August 28, 2015
Anthony Stone from Ski New Zealand New Zealand
Skied Whakapapa for many years. Still think it is an awesome mountain. Bluebird day yesterday and it was disappointing to see staff in a hurry to close chairs and T-bars. They are advertised to be open till 4pm and as such they should be. Expensive day passes last 'till 4pm.
August 06, 2015
Aaron from Ski New Zealand New Zealand
Interesting to read the review about a child who fell off the platform on Happy Valley. We had the exact same experience last year. Luckily everything was ok. But it seems the management and facilities at Whakapapa (just like the weather) can be pretty hit and miss.
July 12, 2015
Ryan Hunt from Ski New Zealand New Zealand
What a fantastic mountain. Nothing like it. Great skiing on it's day & great staff. Unforgettable!
June 16, 2015
Richard S from Ski New Zealand New Zealand
Our family are season pass holders and would like to make the following recommendations: 1. What happened to Meads Wall? Whakapapa has the best learning facilities, however, there is a big step to the Rock Garden and Waterfall chair. Meads Wall provided a better transition and would easy reduce the congestion of Happy Valley on good days. 2. They need four staff members on the chairlift all the time in Happy Valley for safety reasons. For gods sake, it's a learners slope. You didn't have a safety net on the demounting platform and one of my children slipped off the back falling 2 metres. She and others missed a day skiing because of this. We didn't report it to OSH because it's a 'not for profit' business. The chief executive took two days to call me about the incident and the board should have a serious look at his stewardship. You can compromise staff numbers on other things but not safety. The CE will put you out of business if he keeps this up. The frontline staff, who managed the situation, were first class, otherwise.
October 06, 2014
Michael from Ski New Zealand New Zealand
I'm not keen on this field; have skied there twice recently and compared to Turoa the snow was crap with heaps of congestion lower down not to mention non existent grooming, I much prefer Turoa with its wide open slopes which lend themselves to fast carving skiing. Then, of course, there's all those T-bars which take their toll on older arthritic joints after a while. On the plus side the scenery is stunning and the on-mountain accommodation is great if you can stay in a ski lodge.
September 20, 2014
Blair from Ski New Zealand New Zealand
I have skied here for 35 years. It is some of the best terrain on offer in NZ, and is one of the few areas in NZ to offer serious off piste skiing for good skiers. Much of the off piste skiing is just off the main lifts - no long traverses needed. And it's not for profit. Every cent is re-invested into skiing. But mountain management this year has been disappointing. After a big fall there is lack of action to get facilities open, sometimes more than a day after weather clears to complete avalanche control. At the start of the season, school holidays were over before all the upper T bars opened. On poor weather days (often the best snow) the mountain is closed rather than having staff on for those who want to ski. The 2013 annual report discussed how profitability had improved against falling skier days and claimed "The management team has consistently delivered profitability growth over the past two seasons without compromising service ..." As a long term customer I don't feel this was achieved in 2014. Mountain management seems to have gone backward. Skier days are down, which is affecting revenue and the development of the area. Part of this is due to poor seasons in the last couple of years, but part is within management control. Facilities have to be open in order to have skier days. Annual reports are published on the mtruaphu website for those interested search ral-annual_reports
June 10, 2014
Evie from Ski New Zealand New Zealand
When the conditions are right, Whakapapa is the place to be. The view from the top is just amazing. Need to keep an eye on the weather forecast though, particularly for strong wind. The cafe, at Knoll Ridge, is great; bit pricey but great coffee and offers a variety of cooked lunches. Plenty of outdoor seating to soak up the sun, eat lunch and watch skier & snowboarders shred. The weekend Flyer or Warriors programme for the kids are just awesome. Our children have been doing it for 3 years; they can ski and board with children of similar abilities, and make loads of friends. To avoid crowds, off-piste is the way to go, though need to be an advanced skier or snowboarder. All the staff are friendly and helpful. Generally speaking, great ski resort and will recommended to all of our friends.
May 27, 2014
Nick Farquhar from Ski New Zealand New Zealand
Great ski area when it's on! Great runs for the kids. Friendly staff. Great access for fresh lines if ya have the legs for it; it's well worth the hike. Remember your manners. Respect others on the hill and you'll have a mean day on the Maunga.