User Feedback

(if you require support with your membership or have an urgent request, please contact our helpdesk)

  • March 20, 2024
    Sam from Andorra

    The wind chill explainer on the forecast page has a mistake in the numbers. 8°c should be -8°c.

  • March 15, 2024
    Michel Dubois from Switzerland

    Andermatt was a great spot for free-ride. This year, they changed the parking paiment system. Before, you got a ticket at the barrier, currently no more barrier, but you get fined 40CHF. I assume that there is some hidden indication that tells you where to pay. A daily ticket was 89 CHF, one of the highest price in Switzerland (except Zermatt).
    On the top of that, people working at the resort, are far from frienly, and speak Swiss German only. Welcome to the Vail Company!
    I strongly encourage people to think twice before going to Andermatt. There are plenty of options in the Alps.
    Good tracks

  • February 22, 2024
    Alex from Spain

    Boi Taull piste map is outdated,is from a lot of years ago

  • February 17, 2024
    Eero Vilska from Finland

    Salla Ski Resort location in Finland is still wrong in your maps. Refer to my posting January 26, 2024.
    -Best regards.

  • February 02, 2024
    Derek Ryder from Canada

    I don’t understand the graphic image above the wind speed and snow map; they’re radically different depending on what I’m looking at. For the ski area I normally go to, today’s AM/PM/night icons are cloud/cloud/cloud with light snow. If I expand that to the 3 hr look, all the icons are cloud except the 11 pm, which is cloud with light snow. If I expand it to 1 hr, ALL the icons are sun/clear.

    I have screen shots to prove this.

    So which set of icons is right? Will it be cloudy or sunny?

  • February 01, 2024
    Steven from South Korea

    The location of Muju resort, South Korea is wrong(Lat Long: 36.98° N 128.73° E). It is at 35.8902945, 127.7375075 (by google map)

  • January 26, 2024
    Eero Vilska from Finland

    For your information:

    Salla Ski Resort location in Finland is wrong in your maps.
    The correct location is 75 km East from Kemijärvi, and 80 km North from Ruka Ski Resort. Near the Russian border.

    Best regards, Eero

  • January 23, 2024
    Andy from Canada

    The location of Mt Seymour Resort, BC, Canada is at 49.370174° N, -122.946611° W, not 49.32° N 122.96° W

  • January 17, 2024
    Mike Davies from Canada

    You have an incorrect top of resort elevation for Whitewater ski Resort in BC Canada. Currently listed as 2040m it should be 2063m


  • January 13, 2024
    M.Rosa Perez from Spain

    Llevo squiando más de 40 años en Baqueira.
    Però últimament deja mucho que desear el estado de las pistas,se nota falta de mantenimiento,otra cosa muy importante és el funcinamiento de los cañones de nieve durant la jornada de squi,son muy peligrosos pues la nieve que producenn se hiela ,y al bajar squianddo te puedes ir. con el consigüente accidents,creo que es responsavilidad de la Estacion..
    Es motivos demanda .
    Los cañones deven funcionar,fuera de las horas esquiables. Y nuca después de pasar las maquinas

  • January 12, 2024
    Olav Lie from Norway

    Can you please advise why you are not updating Saalbach-Hinterglemm on you snowreport etc.
    When logging on it appears that there is no snow in that resort.

    pleased to hear.

  • January 04, 2024
    thomas alber from Denmark

    Vallåsen in Sweden was closed last year, no longer a skiing place. Just to update your page.

  • October 12, 2023
    Tom from Germany

    Thanks for your great service.
    Today I clicked on two different maps on SF.
    One had sea level pressure the other freezing level.
    To me freezing level or snow level seem to be much more relevant.
    As a skier/snowboarder I am not concerned about pressure levels, but snow starting at which altitude.
    Pressure levels can be found on normal weather sites, but your unique service is where to find snow.

  • August 31, 2023
    Fraser Galloway from Australia

    Hi, I can no longer find individual year snos charts. I want to look up 2015-16 season for Steamboat and compare this to other locations and years.
    Please advise.
    Regatds Fraser Galloway.

  • March 19, 2023
    Chris Brookes from France

    Your forecast for Murren village 1650m in Switzerland is often wrong. Today is a prime example. You base the forecast at an alt of 1882m. The forecast states it is snowing but in fact it is raining in the village.

    Why can you not base it at 1650m ??

  • March 01, 2023
    Patrick Charlton from United States

    Technical Issue: Cannot change measurement units from Metric to Imperial Standard.

    After clicking edit on the unit of measurement and choosing Imperial from the drop-down menu, then clicking update, the UI looks as if it will update but then stays the same.

    Would love to not have to log out of my account to see the forecast in inches since I'm too lazy to convert it myself! Thanks :)

  • February 26, 2023
    Fraser Galloway from Australia

    Also Steamboat trail map out of date and lift numbers are all wrong. Now 2 gondolas.

  • February 25, 2023
    Fraser Galloway from Australia

    I don't know where you get your snow depth data. There is well over a meter of snow depth at the Base of Steamboat but you state about half of reality.

  • February 12, 2023
    Qianchen from United States

    Hi, I just found this resort location is wrong by check the (Lat Long: 47.50° N 122.10° W)

    This is the correct one:

    Please consider remove the first one. It will confuse users.


  • January 25, 2023
    Joe from United States

    ability to switch between Imperial and Metric settings appears down... thanks.

  • December 16, 2022
    Miles from United States

    In Washington State there is a duplicate listing for one resort with differing weather and elevation information. One listing is "The Summit at Snoqualmie" and one is listed as "Summit at Snoqualmie". One of these resort listings need to be removed and the information on the ratings and photos should be consolidated.

  • November 22, 2022
    Jeffrey Ellis from Canada

    Already one week into Cypress Mtn ski season and the snow report is wrong. It is raining right now and still says smow on

  • November 18, 2022
    text from Venezuela


  • November 18, 2022
    text from Zambia


  • November 18, 2022
    text from United States


  • July 14, 2022
    Adam Carlson from New Zealand

    Just interested in why the forecast maps now show sea level pressure rather than freezing level.
    The freezing level was great and very useful, the air pressure less so.
    Is there an option to change this or view differently/
    Many thanks

  • July 04, 2022
    AR from Russia

    This is a test

  • November 07, 2018
    Olly J from United Kingdom

    Hi - Have been a subscriber for some time, I like the site a great deal and find it very useful. There is one thing that bugs me though. I ski in the French Alps and as most of the weather there comes from the Atlantic it would be useful to me to be able to replace the 'Eurasia' view with an 'Atlantic and Europe' view showing the Eastern seaboard of the US, the Atlantic and the Western half of Europe. Even better would be to pick a level of magnification and then drag and drop the map to get the view you want. Just a suggestion, keep up the great work. Thanks.

    (note from the editor: many thanks for your feedback. Your suggestions will be passed to the team.)

  • August 05, 2018
    Steve Robertson from Australia

    I've been sick, and haven't logged in for some time. I now find your site is un-usable on a Mac with either Safari or Chrome. It's ok with Window 10.
    Eventually, with Chrome, giving
    as the URL, and working my way back to login, I got a normally styled screen, but Safari, not so.

    [note from the editor: thank you for sending us your feedback.]

  • June 30, 2018
    Seán Mulvany from New Zealand

    on your weather maps in snow-forecast would it be possible to display the 540 line too?
    (Ed: please send an e-mail to with further details regarding your suggestion.)