Ski Switzerland

Zermatt Resort Reviews

Ski Switzerland

Zermatt Resort Reviews

Visitor reviews for Zermatt Ski Resort

Zermatt Ratings

Overall: 4.1. Based on 70 votes and 68 reviews. Vote

Access: 3.4

(1) At least one overnight stop, (2) requires a whole day, (3) requires more than half a day – you may have time for a few turns (4) arrive by lunchtime and ski all afternoon, (5) there is a main airport within an hour of Zermatt.

Public Transport: 4.6

(1) There are no buses or taxis to Zermatt, (3) there are slow or infrequent buses / trains available, (5) getting to the resort is easy with frequent bus / train connections.

Scenery: 5.0

(1) An ugly resort in a bland setting, (3) average mountain views and resort, (5) a spectacular setting and a beautiful / historic resort town.

Accommodation: 4.5

(1) No places to stay in/near Zermatt, (3) a few places to stay in the resort, (5) a wide variety of accommodation suitable to suit all budgets.

Cheap Rooms: 3.0

(1) No budget accommodation available, (3) just one or two hostels so book ahead, (5) several cheap hostels and pensions available.

Luxury Hotels: 5.0

(1) No luxury accommodation available, (3) just one or two luxury hotels so book ahead, (5) several up-market hotels in Zermatt.

Ski in/Ski out: 3.6

(1) The ski area is located far from any accommodation, (3) a free ski bus takes you to the ski area in a short trip, (5) Ski-in ski-out accommodation is available.

Childcare: 3.8

(1) There are no child care facilities at Zermatt, (5) the resort has excellent child-care facilities including at least one reasonably priced creche.

Snowsure: 4.7

(1) Occasionally gets enough snow for skiing, (2) is often closed due to a lack of snow, (3) occasionally suffers from a lack of snow, (4) rarely suffers from a lack of snow, (5) Zermatt is snowsure even in the poorest seasons.

Snowmaking: 4.4

(1) Zermatt relies entirely on natural snow, (3) there are just a few snow cannons, (5) there are snowmaking facilities on all pistes.

Snow Grooming: 4.6

(1) There are no snow groomers at Zermatt, (3) occasionally some pistes are left ungroomed and in a poor state, (5) all the runs at Zermatt are groomed daily.

Shelter: 3.3

(1) there is nowhere to ski when it is windy or visibility is bad and lifts often shut, (3) there are some trees for poor visibility but main lifts sometimes close, (5) Zermatt is mostly in forest where you can ski in flat-light and windy days, lifts rarely close.

Nearby options: 3.1

(1) If snow conditions are poor at Zermatt, it will be poor everywhere nearby, (3) there are good alternatives within an hours drive, (5) other locations on the same lift pass provide a rich variety of snowsure ski conditions.

Regional rating: 4.4

(1) Zermatt usually has poor snow conditions compared to other resorts in region, (3) has average conditions for the region, (5) usually has the best snow conditions in the region.

Lift Staff: 4.1

(1) The staff at Zermatt are rude or unhelpful, (5) lift staff at Zermatt are pleasant, cheerful and eager to help.

Crowds/Queues: 3.8

(1) the resort is always busy and there are usually long lift queues, (3) it is quiet apart from occasional weekends and school holidays, (5) it is uncrowded and lift queues are very rare.

Ski Schools: 4.6

(1) No ski schools available, (2) one or two ski schools but local language only, (3) a few ski schools but book early for multi-lingual instructors, (4) plenty of ski schools and multi-lingual instructors available, (5) excellent ski schools with friendly multi-lingual ski instructors.

Hire and Repairs: 4.8

(1) Nothing can be sourced, not even ski-wax or ptex. (3) there are some ski shops but rentals need to be booked in advance, (5) good quality ski equipment can be purchased or hired and overnight repairs are possible.

Variety of pistes: 4.7

(1) The ski runs are featureless and unvaried, (3) the ski runs are varied but not extensive enough for a week, (5) Zermatt has diverse and interesting pistes including forests and high alpine terrain.

Beginners: 3.6

(1) Beginners can only watch others ski and snowboard, (3) a few gentle slopes but beginners will get bored in less than a week, (3) Vast areas of gentle terrain.

Intermediates: 4.7

(1) No intermediate terrain at Zermatt, (3) intermediate skiers will get bored after a few days, (5) vast areas of cruising runs.

Advanced: 4.6

(1) Nothing for advanced skiers and snowboarders, (3) enough steep terrain for a few days with some good offpiste, (5) Enough steep terrain and offpiste areas to entertain advanced skiers for at least a week.

Snow Park: 3.7

(1) Not even a kicker at Zermatt, (3) average sized park quite well looked after, (5) huge park area and expertly crafted pipes, jumps and boardercross trails.

Off-piste: 4.3

(1) No off-piste worth mentioning, (2) off piste is out-of-bounds, (3) some varied offpiste that stays fresh for one or two days, (5) a vast array of off-piste routes that can stay untracked for several days.

Cross-country: 3.3

(1) There is nowhere to go for cross-country skiing around Zermatt, (3) there are some cross country trails available, (5) the area features many spectacular and well maintained cross-country trails.

Luge/Toboggan: 3.2

(1) No designated luge or toboggan runs, (3) there are toboggan runs that open quite often, (5) Zermatt has long and well maintained luge / toboggan facilities suitable for all ages.

Mountain Dining: 4.8

(1) Nowhere to buy food by the pistes, (3) some places to eat up on the mountain but they are often busy and expensive, (5) there is a variety of excellent mountain eateries right next to the slopes to suit all budgets.

Eating: 4.8

(1) Bring your own food, there isn't even a shop. (5) A wide variety of places to eat and drink in the resort, from fast food to fancy restaurants.

Apres-Ski: 4.5

(1) Nothing to do, not even a bar, (3) there are a few bars in the resort but nothing special, (5) clubs and bars stay open until very late and have a friendly atmosphere.

Other Sports: 4.0

(1) No sports facilities at all apart from ski lifts, (3) resort has just a small public swimming pool, (5) resort has all kinds of sports facilities, including a full-size swimming pool.

Entertainment: 4.2

(1) Besides the snow and walking there is nothing to do here, (3) the non-skier will find things to do for few days but may become bored after a week, (5) the resort area is a fascinating place to visit, regardless of winter sports.

Winter Walks: 4.4

(1) Very limited walking and no snowshoe trails, (3) a couple of designated scenic walking/snowshoe trails, (5) extensive and diverse winter walking trails for all abilities.

Ski Pass Value: 3.8

(1) A 1 week ski pass is overpriced compared to the number of lifts available, (3) the ski pass is averagely priced and covers a reasonable number of lifts, (5) ski passes are excellent value for money and cover a lot of lifts spanning a big area.

Value (National): 3.9

(1) Overall, Zermatt is one of the most expensive ski resorts in the country and not worth the money, (3) overall represents average value for money, (5) overall offers the best value resort in the country.

Value (Global): 3.7

(1) Overall, Zermatt is one of the most expensive ski resorts in the world, (3) overall it offers pretty average value for money compared to resorts from other countries, (5) internationally the resort offers excellent value for money.

Show all 35 ratings

January 05, 2010
Harry from Ski Australia Australia
Sadly, I also think the skiing at Zermatt is boring. I stayed at Cervina for a week towards the end of last season and regularly skied over to Zermatt. The scenery at both resorts is spectacular. The skiing at Cervinia is perhaps a little less boring than at Zermatt and the eating at Cervinia is much better (Zermatt's on mountain eateries are rubbish). I enjoyed my week there but wouldn't bother going back. For us here on the other side of the world, North America (particularly Colorado, Wyoming and Utah) is closer and has much better skiing than Europe generally. Even better is Japan (but we are trying to keep that a secret).
January 03, 2010
Matt from Ski United Kingdom United Kingdom
Just returned from Zermatt, and was so very, very, very disappointed with the resort as a whole. If I could explain why from two perspectives. 1. We are experienced skiers who have done many seasons between us. We're interested in itinerary, steeps, chutes, bumps and other challenging stuff. We found Zermatt to be unbelievably boring, with only one area that we had to illegally hike to get to as it was made perfectly clear it would not be opening till february. Zermatt lifties closed lifts at the first opportunity to do so, and did so with impunity. Truly awful people, with no concept of duty to the skiers who were paying through the nose for the area pass. 2. As a group of families who have now taken to doing your one major ski holiday per year Zermatt proved to be totally inadequate - some for reasons it cannot control, but mostly for reasons it could. Geographically it is a fairly long transfer, and along with the train and taxi's you inevitably end up taking, it saps the energy out of even the hardened traveller. As Zermatt is a petrol-free resort, it relies on public transport such as taxi's and bus's. Taxi's are a disgraceful rip off, whose drivers are lunatics who take to interpreting fare's by whatever they feel like charging. Bus's are infrequent, exceptionally small, cramped and badly linked. The bus situation is inexcusable. Zermatt relies on a bus network which is just woefully inadequate. The lifts are always a walk up or downhill and even at non-peak times you are guaranteed some form of queueing. On peak, it will take 1-1.5 hours to get up to the top of the glacier. Ridiculous? Yes. Lifts and particularly connecting lifts that are important to put people back in the correct valley for them to ski home in close absurdly early. Some as early as 15.00-15.10. How any resort in decent conditions can justify closing lower linking lifts so early and with such a horribly inflexible attitude is just beyond belief. On the Italian side it's soo much better; most lifts closing at 16.00-16.15. This was all consistent with the trend of Italian value vs Swiss style-over-substance. Zermatt is a RIP OFF. Full stop. Food and drink in Italy is cheaper, and in a different world of quality (particularly the coffee). Zermatt's glitz and beauty (the Matterhorn is undeniably an imperious neighbour) hides its poor quality and bland skiing. Bland for experts, overly crowded and stressful for beginners who struggle with miles of walking with ski's and lifties that close lifts whenever they want. Conclusion: If you go, try and get over to Italy as much as possible. The skiing is slightly better, and the food and drink is in a different class. However, try not to go. It is more hassle than its worth. I regrettably say that I will never go back there.
October 13, 2009
Andy from Ski United Kingdom United Kingdom
Summer glacier skiing at Zermatt was very disappointing. Of the runs shown to be open on the piste map displayed at the lower lift, half were closed to recreational skiers. International teams cordon off the rest for their own use. I took this up with the Zermatt authorities but they stubbornly refused to accept any responsibility. It was a lot of money to pay for 6 days skiing on little more than 4 wide runs. Don't bother with summer at Zermatt.
March 05, 2009
Cracker from Ski South Africa South Africa
Spent my 30th on the slopes of the Matterhorn at Zermatt. Watched my first game of Ice-hockey, found a few fabulous restaurants and got pictures which are good enough to grace any postcard. Hard to find a better skiing paradise. Sometimes had a full 5-seat lift to myself and powder everywhere. It's the little things that count like friendly people and the fact that you do not have any combustion vehicles so all you hear at Zermatt is a faint buzz of electric cars, snow falling and an odd party-reveller trying to find his cabin.
December 31, 2008
BobbyBoy from Ski United Kingdom United Kingdom
If I was only ever allowed to go skiing in one place for the rest of my life it would be Zermatt. I love it. It's got the best combination of slopes, and fabulous restaurants - the 2 most important things for me. It can be very expensive, but there are well priced apartments, and you can cater for your self to make it all a bit cheaper. Check my Zermatt Blog
December 07, 2008
Steve from Ski United Kingdom United Kingdom
Zermatt is whatever you want it to be, don`t believe all these reviews. Easy skiing on the Gornergrat, unlimited off-piste/touring, astonishing scenery. Lost count of the times I`ve skied/toured there and keep going back. It never fails to delight. Take lots of dosh though.
March 20, 2008
Richard Harper from Ski Switzerland Switzerland
Summer and Winter in Zermatt is magical, always plenty going on, best skiing in the world, best facilities to get up the mountains, ski to Cervinia if you like pasta. Perhaps I am biased being an annual visitor. Maybe I shouldn't praise Zermatt like this, the consequence being, it might get crowded.
July 13, 2007
Toby Gebbie from Ski United Kingdom United Kingdom
Zermatt is awsome, if you are visiting and need help and up to date infomation visit
April 16, 2007
ZENTA WILLIAMS from Ski United Kingdom United Kingdom
My husband and I usually ski in France but decided to go to Zermatt this Easter - what a FANTASTIC skiing resort. The sun shone all week. Grampi's was excellent for evening entertainment and food and drink and the ski-ing area was superb. We are intermediate skiiers and mostly skied the red slopes and a few blue - Klein Matterhorn(excellent),the Rothorn, the Sunnega, the Gornograt and the Schwarzee - no problems. We had lunch at 3000m.(approx.) each day, prices comparable to UK on slopes and off. Stayed in St.Pauli apartment in the Wiesti area - excellent views from the balcony and very convenient to walk or take an electric bus to all areas. Parked car down in Visp on way over and caught the train to Zermatt and a taxi to apartment. We'll definitely go back again!!!
April 13, 2007
alun evans from Ski United Kingdom United Kingdom
been to Zermatt twice now in Easter. Snow was good because of the high altitude. The only thing I would say about this resort is; when you are on the mountain the skiing is excellent, but getting to and from the mountain, via stupid little ski buses etc, is a nightmare. The whole infrastructure of the resort needs to be looked at closely by the local tourist office because it's a nightmare getting onto the lifts from the resort. Expect a long wait in the queue for a ski bus at the end of the afternoon..