These days have been the best, my wife is delighted with our holiday at this center; snow, sun. The stay in the hotel we were treated very well. Congratulate the concecion to reach every corner of the center with its exquisite hot springs.
Everything has been a success for snowy regarding planning because everything works great, the coffee shops are nice and have variety for every taste (fallen snow to the forecast of snow, the tracks are buenisimas).
For me one of the best ski resorts! Snowy squeal, I was surprised this season was incredible improvement. From year to year, and the prices are good, nothing to say.
My wife and I took a drive to Nevados de Chillán this weekend and stayed in Las Trancas. We booked into Cabañas Los Andes, a great place that we would higly recommend. The owners were extremly helpful and friendly and the cabins are cozy and clean.
Unfortunately, I cannot say the same about Hotel Nevados de Chillan. My wife and I wanted to go to the hotel to soak in the the thermal pool.
Stuart, from the cabins, tried calling the hotel to find out about prices but there was no answer, (a hotel that doesn’t pick up it's phone?) so we decided to just drive there and see for ourselves. We walked into the hotel and went to the reception desk where customer service does not exist! It was a huge effort to get any information from the girl at the desk, she seemed really put out that someone wanted her to give out information. It turns out that they wanted 19,000 pesos, (that's $40uds!) per person in exchange for the use of their thermal pool. I thought to myself that maybe the reception girl was over charging us, perhaps punishing me for asking for information at a hotel reception desk, but I can´t be sure. We decided to take a closer look before handing over almost $80. We walked through the coffee bar area where the enormously over sized plasma was blasting football from it's surround sound, only being viewed by the number of bar staff that had nothing better to do. At closer inspection of the pool, it turned out that the water was not hot. It was lukewarm at best. Now I'm no thermal water expert but I was under the impression that thermal water was hot and flowing. This pool had neither. In fact the pool had no appeal and was not worth paying $80 for.
To be honest my wife said she wouldn´t use it even if it was free. So we decided to sit and have a coffee in the bar area. We sat down and waited for one of the 5 bar staff to drag themselves away from the football to serve us. It didn't happen. I had to go and ask someone if they could give me a couple of menus and take our order. There was only 1 other couple in the bar and they didn't seem too fazed by the football commentary being screamed out of the TV. My wife and I sat as far away from the TV as we could but it was still painfully loud. We ordered our coffees and tried to ignore the noise. 2 minutes later the waitress came up to us and asked if we wanted our bill. I asked if they were closing, my sarcasm lost on her as she replied that she was finishing her shift. I can only guess that she was after her tip on our 2 coffees. We told her we would order the bill when we were ready.
The brief time we spent in the hotel was not a good experience, people don't seem that friendly and the atmosphere is like walking into a place you don’t belong to or shouldn't be. And forget customer service, it just doesn´t exist there. We would not return there, even for a coffee, I believe that staying in the valley of Las Trancas is a much more pleasant experience.
Stay away from The Hotel Nevados de Chillán and it's staff, it will only disappoint.
Another season is over and yet no real improvement. Someone could say they have 2 more lifts but there is no good news from that: they are old, slow, uncomfortable and moreover: unsafe.
Customer Service: almost nonexistent; Roads: dirt road with bad condition even for Chilean standard; no ATM; bathrooms: ugly and unsafe for a ski boot user.
The long chairlift is old and slow but it’s still the backbone of this ski resort. I hope they have the budget of having soon a new chairlift (I refurbished one will do!) in order to avoid long line at Bunny Hill. Beautiful place, good runs (no signal though), very bad management.
PS: It is very odd that there are almost no reviews this year for this resort. I’m pretty sure a lot of people came and left very disappointed.
I have been to Chillan twice before (about 6 years ago) and I was very disappointed with what I have found now. The facilities are poor, everything closes at 5pm (so, don't even think about aprés ski). The lifts attendants are awful, as most of the personnel. There are few restaurants and few choices of food. We stood 1 hour trapped freezing on the lift with winds of 70km/h until they could get us down. The lifts are old and uncomfortable and the tracks are badly signed. If you don't have the map you will not find any up there. I really hope it gets better because the place is beautiful and the termal waters could be better used.
Ok, I am way south of Nevados now but will arrive there for my first visit next week. I will give a totally unbiased report of the resort to clear up all these conflicting stories.
The resort is not worth $30000 a day it is $20000 for high season!
They haven´t and they will not open the whole mt. this year again. The lift line at the basde during the weekend is 45 minutes long and then it takes you 15 minutes to ski down to the same start againg.
Muy malo!!!
Recently returned from a very fun trip to Nevados de Chillan - great snow and good terrain, staying in Las Trancas. Unfortunately, all the reviews that I had been reading about the bad mountain management turned out to be true. We skied five days from August 3rd through August 7th. The first day was sunny and gorgeous with plenty of untracked powder to be had. We like to ski advanced and expert terrain and, while the mountain didn't offer a lot of especially steep terrain, there was plenty of good terrain to be had, primarily off piste. Also, there is plenty of "out of bounds" terrain for knowledgable alpine tourers. The first day all the "available" lifts were open. "Available" does not mean all the advertised lifts on the trail map. One of those appears to be "permanently" closed and another doesn't exist anymore. Many of the "youtube" videos that I based my travel plans on were shot from the no longer existing lift. On day two there was some early morning winds along with snow and the Don Otto was closed, so we were able able to ski only the bottom one sixth of the mountain, primarily the Tata chair and the poma. Still, we had good powder in the trees. The snow continued on days three and four and the Don Otto remained closed. Absolutely no excuse for management not making an effort to open more of the mountain. The winds were quiet and the snow stable, according to inside information from the ski patrol. The Don Otto has an intermediate station and rope lines could have been used to control access if management was worried about visibility and people getting lost. I am not sure how all the resort management and ownership connections work, but had to wonder if management was content to sell their lift tickets and have people retire to the spas and casinos to spend more money after taking a run or two. In spite of the limited opening, we still managed to have fun skiing powder in the trees and skinning up part way for more on the main mountain. Finally on day five, they reopened the Don Otto at about 10AM to the intermediate station. We had three fabulous powder runs before they opened the chair to the top for a very brief period (one fabulous run) before shutting down for some winds. It is a real shame that the management does not make an effort to open more of the mountain. I don't accept the "It's Chile" excuse, offered by some locals. They have a great mountain, good snow, and fantastic potential, but a bad attitude and a growing bad reputation. We would like to ski here again, but would advise anyone making a trip from US, Europe, or Australia to be aware of potential shortcomings. Out of five days, to only get less than two days of the whole mountain is not acceptable when management only had an excuse for one of those days.