Bareges/La Mongie, France

JESUS ALVAREZ from SPAIN writes:

This is the mail of complaint I had just sent to Bareges-Lamongie.

"This weekend I was skiing in your ski resort with a trip organized by the municipality of Vitoria-Gasteiz victory and the Caja-Vital(Local Bank from Spain). The trip has insurance with Global Assistance. Yesterday morning my girlfriend had a crash and did much damage in the wrist, we went to the post of medical care that is in the Bareges parking, there , the person in charge was not a doctor, the first thing she ask us was if we had insurance, in no time she interested in the state of my girlfriend, we told her that we had insurance, which was an insurance organization, she continued asking for the insurance and asking for the forfait passes, so we realized that she was unable to understand what we were saying, in Spanish, when I show her the forfait the only thing that she said is that we did not have insurance and that we had to go to Bareges , I told her again that we had an insurance, At the end she asked me if we wanted that she called to the doctor, we told her to call to the doctor, she took a telephone that was there, she spoke with nobody, hang the phone and come back saying to go to Bareges that in the ski resort there was no doctor and that we did not have medical insurance, we had to go to the doctor to Bareges by ourselves. In that moment I realised that she hardly understood anything I told her in English. We told her we did not have car, that we had came by bus, and continued to insist that we had to go to the doctor to Bareges, In that moment we asked both in English and in Spanish how to go to the doctor that was in Bareges, and finally she understood us and told us how to reach. At any moment this person tried to solve the health problem we had she was only interested in, if we had insurance or not, and we went to Bareges. The treatment she gave us was awful, especially in this kind of situation, I do not understand that as a ski resort like Bareges-Lamongie where 50% of the users are Spanish, had a staff that have no idea of Spanish nor English, For my part, I will not be back to Bareges-LaMongie anymore, and I will try to advise all the people I know not to go to Bareges-La Mongie ski resort, as well as the Organization Vitoria-Caja Vital, to avoid going stations where the treatment of the staff of the station is so bad, and especially the people in charge of solving health problems"

2008-01-21